FAQ

Do you ship to the Republic Of Ireland?
Yes, we offer this service but please appreciate there will be a few additional days delivery with the couriers.

How will you despatch my Spare Part/Order?
We utilise the services of both Royal Mail and DPD to manage our deliveries.

When will I receive my order?
We despatch daily, Monday to Friday, and dependant upon the item will determine the lead time. DPD, larger items, communicate via SMS/Email with updates about the delivery progress so be sure to include your mobile number when placing your order.

What methods of payment do you accept?
We accept PayPal for your security.

How much is post and packaging?
All Joie Spare Parts/Orders are free of a delivery charge.

Returns

What if I order the incorrect part?
You may return the items for an exchange for the correct part or refund within 14 days of receiving your order.
Please ensure your part is in an unused state or we will not be able to refund.
Please return to the address provided on your packing note, however the cost of return will not be covered by ourselves.
We are not able to take responsibility for items that are returned to us that are 'lost' en route so please ensure you obtain a proof of despatch so you will be able to pursue this with your carrier if the event arises.

How do I return an item?

Please return to the below address:

Allison Baby UK Ltd Service Centre
Unit 15-17 Canal View Business Park,
Wheelhouse Road,
Rugeley
Staffordshire
WS15 1UY

Please ensure you include a copy of your packing note or order number so we are able to refund your item.

Used items will not be refunded.

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