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Welcome to Joie UK Spares



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Returns & Frequently Asked Questions


What if I order the incorrect part?
You may return the items for an exchange for the correct part or refund within 14 days of receiving your order.
Please ensure your part is in an unused state or we will not be able to refund.
Please return to the address provided on your packing note, however the cost of return will not be covered by ourselves.
We are not able to take responsibility for items that are returned to us that are 'lost' en route so please ensure you obtain a proof of despatch so you will be able to pursue this with your carrier if the event arises.


How do I return an item?

Please return to the below address:

Allison Baby UK Ltd Service Centre
Unit 15-17 Canal View Business Park,
Wheelhouse Road,
WS15 1UY

Please ensure you include a copy of your packing note or order number so we are able to refund your item.

Used items will not be refunded.



When should I expect delivery?
Products are sent out next business day so please allow up to 3 business days for delivery.

Do you ship to Southern Ireland?
We are happy to say we ship to Southern Ireland.

How will you send my spare part?
We use Royal Mail to make our deliveries.

When will I receive my order?
We despatch daily, Monday to Friday. Please allow up to 7 working days to receive your order.

What methods of payment do you accept?
We accept PayPal for your security.

How much is post and packaging?
All Joie spare part prices are free of a delivery charge.